FIMS
Fraud Incident Management System
Facilitating Effective & Efficient Incident Management
Fraud Incident Management System (FIMS) facilitates entire life-cycle management of incidents related to Fraud & Forgery. The functionality encompasses the reporting/bulk import of incidents, algorithm based allocation, external investigation, approval of actions to be taken, execution of action annd incident closure. Templates are available for auto-generation of different documents, which can be integrated with the core workflow.
Features :
- Anonymous as well as Non-anonymous Incident Reporting
- Assignment of cases to External Investigators & SLAMonitoring
- Collaboration with other teams and tracking their reverts
- Malpractice Matrix Setup
- Workflow for Action Approval
- Incident Closure
- Tracking Closure of Corrective / Punitive / Preventive Actions
- Reports and Dashboards including regulatory reports
- Excel based Import / Export
- Mail Notifications, Reminders & Escalations
- Complete Audit Trail of an Incident